Legal Notice
Legal Notice
Site operator
This website, doglume.com, is owned and operated by:
From The Trenches Ltd
128 City Road
London, EC1V 2NX
United Kingdom
Registered in England and Wales, company number 17373199.
Contact
Email: customersupport@doglume.com
We aim to respond to all enquiries within 1–2 business days, Monday to Friday. Email is our primary channel for customer support, complaints, and all formal correspondence.
Nature of business
From The Trenches Ltd, trading as Doglume, operates an online retail store selling pet grooming and pet care products to consumers.
Responsibility for content
We take reasonable care to ensure that the information on this website is accurate and up to date. However, we make no warranty as to the completeness, accuracy, or currency of any content, and we accept no liability for any loss arising from reliance on it. Product images are illustrative and colours may vary depending on your display.
External links
This website may contain links to external sites operated by third parties. We have no control over the content of those sites and accept no responsibility for them. The inclusion of a link does not imply endorsement.
Copyright
All content on this website — including text, graphics, logos, photographs, and product descriptions — is the property of From The Trenches Ltd or its licensors and is protected by copyright and other intellectual property laws. Reproduction, distribution, or commercial use without our prior written consent is prohibited.
Applicable terms
Your use of this website and any purchase made through it are governed by our Terms of Service, Privacy Policy, Shipping Policy, and Refund Policy, each of which is available on this website.
Governing law
This legal notice and any dispute arising from it are governed by the laws of England and Wales.
Complaints
If you have a complaint about our products or service, please email customersupport@doglume.com with your order number and details of the issue. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 days.