Terms of Service

Terms of Service

This website is operated by From The Trenches Ltd ("Doglume", "we", "us", "our"). By visiting our site and/or purchasing from us, you engage in our Service and agree to be bound by the following terms and conditions. If you do not agree to these terms, please do not use this website.

1. Eligibility

By using this site, you represent that you are at least the age of majority in your state of residence and have the legal capacity to enter into a binding contract. You may not use our products for any illegal or unauthorized purpose.

2. Products and pricing

All prices are listed in US dollars (USD) and are subject to change without notice. We reserve the right to modify or discontinue any product at any time. We have made every effort to display product colors and images accurately, but we cannot guarantee that your device's display will be accurate.

We reserve the right to limit the quantities of any products we offer, and to refuse or cancel any order at our sole discretion, including orders that appear to be placed by dealers, resellers, or distributors.

3. Accuracy of information

We work to keep product descriptions, pricing, and availability accurate, but occasional errors occur. If a product is listed at an incorrect price or with incorrect information, we reserve the right to cancel the order and issue a full refund, whether or not the order has been confirmed and charged.

4. Orders and payment

You agree to provide current, complete, and accurate purchase and account information for all purchases. Submitting an order constitutes an offer to purchase; a contract is formed when we send you a shipping confirmation. Payment is processed securely through our payment providers.

5. Product use and safety

Our products are intended for use on pets under human supervision. Please follow all included instructions and safety guidance. Doglume is not liable for injury or harm resulting from misuse, use contrary to instructions, or use without appropriate supervision. If your pet has a medical condition, consult your veterinarian before use.

6. Shipping and returns

Shipping and returns are governed by our Shipping Policy and Refund Policy, both of which form part of these Terms.

7. Intellectual property

All content on this site — including text, graphics, logos, images, and product descriptions — is the property of From The Trenches Ltd or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or commercially exploit any part of this site without our written permission.

8. User submissions

If you send us reviews, comments, suggestions, or other submissions, you grant us a non-exclusive, royalty-free, perpetual right to use, reproduce, and publish that content in any medium. We may edit or remove any submission we find to be unlawful, offensive, or otherwise objectionable.

9. Third-party links

Our site may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third-party site.

10. Limitation of liability

To the maximum extent permitted by law, Doglume shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the site or any product purchased through it. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim. Nothing in these terms limits liability that cannot be excluded under applicable law.

11. Indemnification

You agree to indemnify and hold harmless Doglume and its officers, directors, employees, and agents from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.

12. Termination

We may terminate or restrict your access to the site at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users or to us.

13. Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. This does not deprive you of the protection of mandatory consumer laws in your place of residence.

14. Changes to these Terms

We reserve the right to update these Terms at any time. Changes take effect when posted on this page. Your continued use of the site after changes are posted constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms should be sent to customersupport@doglume.com.