Shipping policy

Shipping Policy

Where we ship

Doglume currently ships to addresses within the United States only, including Alaska and Hawaii. We do not ship to PO boxes, APO/FPO addresses, or international destinations at this time.

Order processing

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays begin processing the next business day. During promotions or peak periods, processing may take slightly longer.

Delivery times

Once dispatched, orders typically arrive within 7–12 business days. Total time from order to doorstep is therefore usually 8–14 business days.

Delivery estimates are not guaranteed. Carrier delays, weather, and high-volume periods can extend transit times beyond our control.

Tracking

You'll receive a shipping confirmation email with a tracking number once your order leaves our facility. Tracking information can take 2–3 business days to begin updating after dispatch — this is normal and does not mean your parcel is lost.

Shipping costs

Shipping costs are calculated at checkout and shown before you complete your order.

Split shipments

If your order contains multiple items, they may ship separately and arrive on different days at no extra cost to you.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a parcel is returned to us as undeliverable, we'll contact you to arrange reshipment, which may incur an additional shipping charge.

Lost or delayed parcels

If your tracking hasn't updated in 10 business days, or your order hasn't arrived within 20 business days of dispatch, email customersupport@doglume.com and we'll investigate with the carrier and make it right.

Damaged in transit

If your order arrives damaged, email us within 7 days of delivery with photos of the item and the outer packaging. We'll arrange a replacement or refund.